HUMMINGBIRD INDIGENOUS FAMILY SERVICES MISSION AND VISION

Healthy Indigenous babies being born into healthy Indigenous families being supported by healthy Indigenous communities. At Hummingbird Indigenous Family Services, we believe that attachment and culture are the foundations of healthy communities and that through rematriation (Returning the Sacred to the Mother), we can heal historical trauma. 

Through culturally relevant support during the perinatal period, we reduce the personal, cultural, and systemic barriers that disproportionately affect Indigenous parents while strengthening the bond between parents and connections to the community.

SUMMARY OF POSITION

The Referral and Resource Coordinator position involves managing the intake and referral process, coordinating resources effectively, and providing support to clients (we refer to clients as our relatives) to ensure they receive the assistance they need to achieve their goals.

ESSENTIAL FUNCTIONS:

• Intake Process Management: Oversee all of HIFS intakes. This process is for individuals or clients entering one or more of HIFS programs. This involves receiving inquiries or applications, assessing eligibility, and gathering necessary information to initiate services. This position would answer all inquiries made by potential families seeking services and answer questions about who we serve and what we do. Afterwards, they would work with the families to get enrolled into the HIFS program(s). 
• Referral Coordination: You'll manage the referral system, which will involve collaborating with external agencies, partners, or professionals to refer clients to appropriate services or programs based on their needs and preferences.
• Client Assessment: Conducting initial assessments to understand the needs, goals, and challenges of clients seeking assistance. This may involve interviews, surveys, or other assessment tools to gather relevant information.
• Resource Identification and Allocation:  Identifying available resources, services, or programs within the organization or the community that align with clients' needs. This includes maintaining up-to-date knowledge of available resources and establishing partnerships with relevant stakeholders.
• Client Support and Advocacy: Providing support to clients throughout their engagement with the program, which may involve advocating on their behalf, connecting them with appropriate services, and offering guidance or assistance as needed. Empower relatives to connect with resources themselves through support via phone, email, or in-person visits. 
• Data Management and Reporting: Maintaining accurate records of client interactions, referrals made, and services provided. This includes generating reports to track program outcomes, identify trends, and inform decision-making.
• Collaboration and Communication: Collaborating with internal team members, external partners, and stakeholders to ensure effective coordination of services and resources. This also involves communicating with clients to provide updates, gather feedback, and address any concerns.
• Continuous Improvement: Actively participating in program evaluation and improvement efforts by collecting feedback from program managers and clients, monitoring outcomes, and identifying areas for enhancement.

REQUIRED SKILLS AND/OR EXPERIENCE:

• Education: Must meet at least ONE of the following requirements:some text
  • 10+ years of cultural community and/or family-based experience 
  • OR, Bachelor’s Degree in Early Childhood Education or Social Services PLUS 5+ years of cultural community and/or family-based experience 
  • OR, Master’s Degree in Early Childhood Education or Social Services PLUS 1+ years of cultural community and/or family-based experience 
• 20+ years of personal and/or professional experience working closely with American Indian, Alaska Native, Kānaka Maoli/Native Hawaiian, and/or Pasifika communities.
• Skilled at building rapport with individuals and families while respecting family choice and maintaining appropriate boundaries and cultural competency.
• Experienced in working with pregnant people, newborn infants, and families with young children.
• Work independently with regular contact/ coordination with the all HIFS Program Managers.
• Strong verbal and written communication and skills.
• Sensitive awareness of diverse cultural, socio-economic and lifestyle backgrounds.
• Ability to understand and resolve complex problems.
• Ability to work with conflicting deadlines.
• Frequent standing, stopping, bending, pulling and pushing. 
• Occasional lifting up to 50 pounds. 
• Must have access to a car, valid driver's license and insurance (mileage will be 

reimbursed). 

• Must pass a background investigation, including relevant criminal history.

DESIRED, BUT NOT REQUIRED: 

Experience working with Apricot. 

CANDIDATE RECRUITMENT:

Indigenous community members and those with lived experience navigating perinatal health and social welfare systems are highly encouraged to apply. We also encourage people of color, women, queer and trans/gender-nonconforming people to apply. We welcome people from all educational backgrounds to apply.

COMPENSATION:

Full-time salary non-exempt is $70,000 plus a monthly tech stipend. We also provide full coverage for employee’s health, dental, and vision insurance coverage. 

LOCATION: 

Our offices are in South Seattle, WA. This position is a hybrid position with opportunity to work remotely 1-3 days out of the week and required in-person work 2-4 days out of the week. , Position requires working at community events throughout King County and on local reservations. Must live locally to apply. 

WORK SCHEDULE: 

Variable 

HOW TO APPLY: 

Submit a cover letter, and  resume to Chrissy Harris at chrissy@hummingbird-ifs.org by April 17th EOD. Any questions can be directed to Chrissy @ email above.  Please write “Job Application: Referral and Resource Coordinator” in the subject line of the email.

‍